Suddenly, you notice that your iPhone screen is not working as it should. Your phone is unresponsive and you don’t know what to do. You may wonder if there is anything you can do to fix the problem or if you will have to replace the whole phone. The good news is that there are several things that you can try before you decide to replace your phone.
| Step | Description |
|---|---|
| Step 1 | Force restart your iPhone |
| Step 2 | Check to make sure the display is not dimmed |
| Step 3 | Check for software updates |
| Step 4 | Check for hardware damage |
| Step 5 | Check the connection to the Apple Store |
| Step 6 | Restore your iPhone |
| Step 7 | Contact Apple Support |
Step 1: Force Restart Your iPhone
If your iPhone screen is not working, the first step you should take is to force restart your device. This will reset your iPhone and can often solve the issue of an unresponsive screen. To force restart an iPhone 8 or later, quickly press and release the Volume Up button, followed by the Volume Down button. Then press and hold the Power button until the Apple logo appears on the screen. For earlier models, press and hold both the Home button and the Power button for about 10 seconds until the Apple logo appears on the screen.
Step 2: Check to Make Sure the Display is Not Dimmed
Another potential issue is that the display may be dimmed. To check if this is the cause of your unresponsive screen, press the Power button and make sure the brightness is turned up. You can also swipe right and left with your finger to adjust the brightness. If the brightness appears to be normal, you will need to move on to the next step.
Step 3: Check for Software Updates
The next thing you should do is to check for software updates. This can help fix any bugs or glitches that may have caused the screen to become unresponsive. To check for updates, open the Settings app and navigate to General, then Software Update. If there is an update available, install it and see if this has solved the issue. If not, you can continue to the next step.
Step 4: Check for Hardware Damage
If the software update did not fix the issue, the next step is to check for any physical damage to the device. Check the screen for any cracks, scratches, or other signs of damage. If there is any physical damage, it is likely that the screen needs to be replaced. If there is no physical damage, you can proceed to the next step.
Step 5: Check the Connection to the Apple Store
Sometimes, the issue can be caused by a faulty connection to the Apple Store. To check for this, open the App Store and attempt to download an app. If the app does not download, you will need to reset your network settings. To do this, open Settings and go to General, then Reset. Select Reset Network Settings and wait for the process to finish. Once it is done, try to download the app again.
Step 6: Restore Your iPhone
If none of the steps above have worked, you may need to restore your iPhone. This will reset your device back to factory settings. To do this, open iTunes and connect your iPhone to your computer. Select your device in iTunes and then click Restore. Follow the on-screen instructions to complete the process. Once it is done, check if the screen is now working.
Step 7: Contact Apple Support
If your iPhone screen is still not working, the last step is to contact Apple Support. An Apple technician can help diagnose the issue and provide you with advice on how to fix it. They may also be able to provide you with a replacement device if necessary. You can contact Apple Support by telephone or online chat.
If your iPhone screen is not working, there are several steps you can take to try and fix the issue. Start by force restarting your device and checking for any hardware damage. Then check for software updates and reset your network settings if necessary. If none of these steps work, you may need to restore your device or contact Apple Support for help. Hopefully, one of these steps can help you get your iPhone screen back to working order.